Warranty and returns

If you are dissatisfied with any product purchased from Wireless World, or the shipment arrives damaged, please review this information.

All products are covered by the original manufacturer's warranty. Warranty repairs and service are carried out by the manufacturer or its service agent directly with you if this facility is provided by them, otherwise via Wireless World to the manufacturer or its service agent.

Items may be returned using the following procedures, which conform with Victorian consumer law requirements. Order changes, cancellations and Return Authorisations for any type of return can only be obtained by sending an email request.

NOTE: Returns must be accompanied by a printed copy of the order confirmation email that we sent you, or your invoice that accompanied delivery. Your refund, repair or replacement can only be sent to the delivery address of your original order.

Returning a faulty item

Returning an item damaged in transit

Returning a non-faulty / unwanted item

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Returning a faulty item

Subject to the exclusions contained below, Wireless World supplies all products according to the manufacturer warranty. If that warranty differs from the standard one year, we record it on the product description.

The manufacturer usually warrants that the product is free from defects in materials and workmanship under normal consumer usage for the period. The warranty is limited to that period from the time of purchase by the original consumer (i.e. first purchase date) as shown on our invoice. Wireless World in conjunction with the manufacturer or manufacturer's agent at its sole discretion, will at no charge either repair, replace or refund the purchase price of any covered product, accessory or software. If an item we have sold is then resold by our customer, we are not responsible for, or obliged to handle, any warranty claim thereafter, as only manufacturer warranty then applies.

An item is not considered faulty if you are expecting it to perform beyond or differently to its advertised functionality.

Procedure: A Return Authorisation must be sought from us via email before an item can be returned to us under warranty. We will issue a Return Authorisation if we have a record of your purchase and if email or phone troubleshooting cannot rectify the reported problem. The Return Authorisation will include full details of the rest of the return process. Note that we do not advance ship replacements (ie we can't send you a replacement until we have received and inspected your returned item first) unless you wish to pay for the replacement item in full and then be credited (if applicable) for the returned item when we receive it back and have confirmed its fault.

Further shipping instructions and return shipping address will be given by email with the Return Authorisation number.

Warranty exclusions that most manufacturers apply:

Normal Wear and Tear - Periodic maintenance, repair and replacement of items or parts due to normal wear and tear, or the natural breakdown of materials that may occur after extended use of the product.

User Error or Misunderstanding of Instructions - Defects, damage, improper or non-standard operation that result from the user's settings or controls, or otherwise failing to operate, configure, install or apply according to manufacturer's instructions.

Abuse & Misuse - Defects or damage that result from: (a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt, extreme heat, or food; (c) use of the product(s) for commercial purposes or subjecting the product(s) to abnormal usage or conditions; or (d) other defects or damage from acts that are not the fault of the retailer or the manufacturer.

Use of Other Products and Accessories - Defects, damage or improper operation that result from the use of other products, accessories, software or other peripheral equipment.

Unauthorised Service or Modification - Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than a Wireless World or manufacturer representative or authorised service centre representative.

Communication or Electrical Power Services - Defects, damage, or the failure of products, accessories or software due to any communication service or signal, or electrical power source, you may subscribe to or use with the products, accessories, or software.

If an item is returned under warranty and is found not to be faulty, or faulty due to one or more of the exclusions listed above, the customer is liable for return delivery and all other costs.

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Returning an item damaged in transit or incorrectly shipped

For orders received damaged or not properly filled, Wireless World will, if notified up to 14 days after the shipping date, issue postage-paid shipping authorisations for return of the incorrect and/or damaged items and ship the correct items at no cost.

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Returning a non-faulty/unwanted item

A Return Authorisation must be sought from us via email before an item can be returned to us because it was ordered incorrectly, not wanted or if you are dissatisfied with an item supplied in proper condition and working  correctly as advertised. 

For orders filled and shipped correctly, Wireless World will issue on request a Return Authorisation number up to 7 days after the initial order shipment date, and subject to the exclusions listed in the following paragraphs will refund or credit the purchase price on receipt of intact and unopened items.

Please note return postage in this case must be pre-paid, and receipt by us of returned items must be within 7 days of issuing the Return Authorisation. A restocking fee of minimum 25% or $20 (whichever is higher) will be deducted from your refund if the returned item is not in absolutely pristine condition for us to sell again, and no refund can be made at all if any items, instructions or components - even as small as mounting screws - are missing from the package, or if the product packaging itself is marked, torn, written on, labelled or otherwise damaged in any way. In other words, it must look and feel like a brand new product that you yourself would be happy to receive as being new, and acceptance by us of your return is entirely subject to this being the case. The refund or credit will occur after we have inspected the item and confirmed the condition of the item as appropriate for a refund or credit.

Exclusions: Non-faulty returns are not possible for items purchased in multiple quantities, and/or special order items, or after the initial 7 days window for requesting return. Returns are also not generally accepted for:

- items (such as antennas) that have been supplied by us having specified the dimensions on that product's description on our web ordering page, and are then found by you to be too long or too large for your requirement.

- items where we have noted on the product description that there are similar products to suit different devices thus emphasising that you should make sure you are ordering the correct item for your device.

We also cannot accept non-faulty returns on software, or goods containing software, where the seal has been broken. Unfortunately, we also cannot accept non-faulty returns if the item in question is now no longer going to be sold by us.

We are not obliged by law to take back non-faulty items or change-of-mind/unwanted items, so please choose your product carefully and understand that it is solely our discretion to take it back (or not), and that if our judgment differs from yours as to whether your returned item is in "absolutely pristine condition" as mentioned above, our judgment prevails.  

If an item is returned under this policy and is found not to be in accordance with the above requirements, we will return it to you and you are liable for return delivery and all other costs.

Returns will need to be repacked in original packaging, so please retain these materials. Further shipping instructions and return shipping address will be given by email with the Return Authorisation number.